Most users find it very easy to download the SpreadsheetConverter add-on and install it in their Microsoft Excel environment. This page contains an overview of the rare problems that may appear, affecting only a minority of users.

Whatever problems you have with SpreadsheetConverter, we will help you solve. Just describe your problem to our Help Desk and they will guide you through the process.

If you would like to try solving the problem on your own, read on for instructions.

Download problems

Browsers

Your browser may warn you that the type of file you are attempting to download may harm your computer. This is just a standard security notice that appears when downloading files of this type. Click OK to approve the download.

If your download doesn’t start correctly when you click on the download link, try the following:

1. Move your mouse so that it points to the download link.
2. Press the right-hand mouse button (right-click on the link).
3. In the pop-up menu, select “Save Target As…”, “Save Link As…” or any similar menu choice.
4. Select a suitable folder for the downloaded file. You may also change the name of the program file (but it’s probably simpler if you don’t).
5. Click on the “Save” or “OK” button.
6. The download should now start.

Internet Security products

There are many “Internet Security” products for safe browsing by companies such as Symantec/Norton, Kaspersky, McAfee, Trend Micro and Bitdefender. Some of these products may issue a warning that they cannot guarantee that SpreadsheetConverter is a safe download. There are no known security vulnerabilities in SpreadsheetConverter. All our files and computers are scanned for malware at all stages of production using the latest versions of industry-standard Internet security software which is updated automatically. All files available from our Download page are free of known malware. You can safely download the program.

If your Internet Security software incorrectly is flagging our download as potentially malicious, you may need to disable the antivirus program during download and installation of SpreadsheetConverter. Read more about known conflicts with Internet Security products.

Firewalls

Some corporate networks have “firewalls” that prevent you from downloading software. This usually affects all downloads regardless of the source.You may have to retry the download from your home network.

Installation problems

Internet Security products

We sometimes get false warnings for two specific programs, e2o2.exe and ViewManager.exe. If your Internet Security software is incorrectly flagging these programs as malicious, you may need to disable the antivirus program during the installation of SpreadsheetConverter. Read more about known conflicts with Internet Security products.

Corporate Security Policies

Depending on your companies corporate policies, you may not be allowed to install programs freely. In this case you will probably get an error message during the installation, or you will have some of the symptoms described under Startup and conversion problems below.

Microsoft Windows .NET 4.0 installed

SpreadsheetConverter needs Microsoft’s .Net 4.0.

The best way is to use Windows Update to get it:

http://support.microsoft.com/kb/306525

If you want a minimum download, you can try this

http://smallestdotnet.com/

Damaged file

If you get messages saying that the installer verification failed during installation, your installation file may be incomplete. Try downloading the file again.

Frequently asked questions about the installation

Startup or conversion problems

Internet Security products

We sometimes get false warnings for two specific programs, e2o2.exe and ViewManager.exe. If your Internet Security software is incorrectly flagging these program as malicious, you may need to disable the antivirus program whenever you use SpreadsheetConverter. Read more about known conflicts with Internet Security products.

The SpreadsheetConverter menu or ribbon is not visible in Excel

SpreadsheetConverter is an add-in to Excel and should always appear on the Excel menu after installation.

If you have installed SpreadsheetConverter, but this menu does not appear in Excel, we would like you to do the following before you contact our Help desk.

Ensure that the add-in is properly installed and enabled

In Excel, go to File > Options > Add-ins (the location may be different in your version of Excel) and look under Active Application Add-ins. This is what it should look like (notice the details that appear at the bottom of the windows when you click on the add-in in the list).

• If SpreadsheetConverter appears like above in the Add-ins section, but you don’t get a SpreadsheetConverter entry in your Excel menu, we recommend that you try to install the product again. You can upgrade to a more recent version if you like. If you want to continue using the version you have installed, open the same installation file again and select the Repair install. Note: if reinstalling the add-in does correct the problem with the menu, we would be very grateful if you could report the problem and how you solved it to our Help desk.
• If SpreadsheetConverter is in the list, but not in the Active Application Add-ins section, please select it in the list so that its details appear at the bottom of the screen, then take a screenshot. Also, take separate screenshots of your entire list of add-ins, just scroll through the entire list of add-ins from top to bottom. Try to solve the problem on your own, e.g. by reinstalling or enabling the add-in. If the problem persists, report it to our Help desk.
• If SpreadsheetConverter is not on the list and you have installed Office from the Microsoft Store, please follow these instructions to add SpreadsheetConverter to Excel manually.
• If you can’t find SpreadsheetConverter on the list, your company’s security policies may prevent you from installing Excel add-ins. Please verify this with your system administrator. If you can install add-ins, something may have gone wrong during the installation, In this case, follow the instructions under Completely removing the add-in below, then try to install the add-in again.

If you need help, never hesitate to contact our Help desk. Please enclose all relevant screenshots when you submit an error report.

The Installation Verification example isn’t working as expected

SpreadsheetConverter comes with a simple example spreadsheet that helps you verify that everything works as expected. Please use the Try Examples link in the ribbon to open the Weekly Time Card example that was installed with SpreadsheetConverter:

The example spreadsheet does the following:

1. It verifies that SpreadsheetConverter add-in was installed correctly and is available in Excel.
2. It runs a test conversion of the example spreadsheet to a web page.
3. It opens the converted web page in your default web browser.

If any of these steps fail, please uninstall the program from Settings > Apps and install it again.

If you are still unable to open and convert the example spreadsheet, please contact our Help Desk.

Macro security

If you have problems using SpreadsheetConverter after installation, you may be using high macro security with Excel. In this case, use Excel’s Tools menu to navigate to Tools> Macro> Security and set the macro security to Medium. You may also have to explicitly “trust” all Excel macros from Framtidsforum.

Completely removing the add-in

Some problems may be caused by an incomplete installation or removal of SpreadsheetConverter. Here are the things you should do to ensure that the add-in is completely removed from your system. If you aren’t authorized or don’t feel qualified to perform one or more of these operations, please contact your local IT support organization.

1. Ensure that Excel isn’t running. If it is, close all open Excel windows and if necessary also the Excel application itself.
2. Uninstall all versions of SpreadsheetConverter. In some versions of Windows, you can do this in the Apps section of the Windows Settings. In some Windows versions you should open the Programs and Features control panel. Remember to uninstall all versions of SpreadsheetConverter in the list.
3. Delete the entire SpreadsheetConverter program folder. If you haven’t selected a special location for it, it is located in C: > Users > [name] > AppData > Roaming. Locate the SpreadsheetConverter folder, select it and delete it permanently by holding down the Shift button while you press the Delete button on the keyboard.
4. Download a troubleshooting tool from Microsoft at https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and follow the instructions to completely remove SpreadsheetConverter.